CONNECTING PEOPLE WITH BRANDS
We are a global Customer Experience consultancy focused on creating and delivering digital experiences that make consumers happier every day.
WHAT WE DO
There's a revolution taking place in the experiences between individuals, providers and suppliers in healthcare.
Delivering real-time, global, regulated, personalized content is simply table stakes.
Commerce knows no boundaries - not location, language or channel.
If knowledge is power, then information is the key to gaining knowledge.
WHO WE ARE
CEO Brad Heidemann
As with most entrepreneurs, Brad started Tahzoo with a vision. To create a company that would exist to make millions of people a little bit happier every day. Founded on the idea, that if you cared for your customers and you cared for you employees, you’d have a company worth caring about.
For more than a decade now Tahzoo has been delivering innovative and sophisticated customer experience solutions for Fortune 500 clients. Brad spends most of his time applying Machine learning, Linguistics and Complexity theory to personalize the experience between Brands and their customers. When he’s not with his family or pondering our future on one of his cross-country BBQ drives, you’ll find him writing prolifically and collecting rare rums. He loves reading, playing chess and tennis. Brad was blessed to have many mentors and teachers over the years, all of whom played a critical role in shaping his thinking and approach to caring for others. He lives the philosophy of “paying it forward”. His focus on teaching and growing Tahzoo team members is core to his personal mission. You can find many of his stories, lessons learned, management philosophy and cultural insights on his personal site, the Desk of Brad.
PRESIDENT David Sterenberg
David has led growth strategies and managed the Global Practice for his past 3 companies – Ascentium, Avanade and Microsoft. His many clients include Starbucks, Harley Davidson and Ford Motor Company.
David has brought the energy, experience, and expertise to drive clear victories and rapid growth throughout a wide range of diverse career opportunities. He originally joined Tahzoo as Chief Revenue Officer in 2014 and was responsible for revenue growth, sales methodology, market expansion, and client management prior to taking over as President in August of 2017.
David was previously a Partner at Stockbridge Capital, acquiring and managing high growth companies in the technology sector. Last, but not least, David is a retired racing driver with numerous professional wins and awards, an ardent wine connoisseur, and all-around nice guy.
CHIEF MARKETING TECHNOLOGIST John Kottcamp
Making businesses truly customer centric has been the guiding principle for John throughout his career.
John learned his craft helping to define and evolve the discipline of MarTech to deliver great customer-centric experiences as a manager and executive at global companies including Lufthansa, T-Mobile and Gateway. Practicing what he learned at these great companies, John shifted from client to agency side, ranging from senior management roles at McCann Worldwide and MRM to early digital pioneers including Ascentium and now Tahzoo. Dipping his toe in the entrepreneur world, he co-founded and later sold to Deloitte, a predictive analytics startup, Blab. For the last ten years, he has helped shape the strategic direction of Tahzoo, staying ahead of new technologies, providing strategic consulting for global clients and growing Tahzoo into one of the world’s leading customer experience consultancies. John is a frequent speaker and author. He’s a well-published contributor to major industry thought leadership in the areas of customer experience management, digital marketing, social intelligence, data and analytics.
CHIEF TECHNOLOGY OFFICER Piti Itharat
Piti is currently the CTO at Tahzoo. Piti has spent his career delivering complete technology solutions for Fortune 500 companies. A born CMS Architect, Piti previously worked at CSC, Siteworx, HanleyWood, and the Office of the Comptroller of the Currency.
Piti is Tahzoo first hire and has literally worked on every major Tahzoo client, including DirecTV, HP, KeyBank, Nasdaq, Transamerica, Verizon (formerly Hughes Telematics), American Express, Viking River. While Piti’s family continues to be deployed around the world such as Italy and Nigeria, we just couldn’t let his industry-recognized Tridion expertise just walk out the door so, needless to say, his night owl make-up allows him to work across the pond.
EVP DIGITAL STRATEGY AND ANALYTICS Darrell Cypress
Darrell lead’s Tahzoo’s Digital Strategy practice. He came to us from Deloitte Digital, where he lead the firms Marketing Cloud Practice.
Always the globe trotter, you can find Darrell anywhere in the world on any given day – North and South America, Asia, Europe, you name it. Darrell is in client conference rooms daily, leading discussion around Personalization, Content Management, Data Management Platforms, Retention/Loyalty, Marketing Resource Management and Campaign Automation. Darrell is supported by a talented team of strategists and consultants. Given that Darrell was a drill sergeant in his previous military career, probably better to think twice before any confrontation.
EVP OPERATIONS Gabrielle Macy
The heart of the company, Gabi drives the organizational priorities set forth by the CEO across the leadership team and company. She works cross depart to support every aspect of the organization including recruiting, business development, administration and strategic planning.
With a strong background in business administration and human resources, Gabi’s passion is people and she strives to nurture a culture in which Tahzoo’s values can be manifested every day. Additionally, as Executive Director of CX Sessions, Tahzoo’s training and consulting business, Gabi takes her dedication to professional development very seriously. She helps transform the industry through promoting CX innovation and management.
VP CLIENT EXPERIENCE Matt Heidemann
With deep technology understanding and a mind that manages process to the nth degree, Matt manages Tahzoo's delivery processes to ensure we deliver to our clients in a consistent and compelling way.
Beyond his process leadership, Matt is dedicated to managing day-to-day client relationships with Acer and Zimmer BioMet. Matt has also worked closely with other Tahzoo notable clients as well such as Starbucks, Sodexo, Wells Fargo, Transamerica, and Direct TV. Before coming to Tahzoo, Matt worked at Nordstorm, UC Berkeley, and Union Bank of California. Residing in San Diego with his family, Matt works tirelessly to help shape Tahzoo. When not in the office he can be found either riding a bike down the street with his family or fishing in the Sea of Cortez.
VP, GENERAL COUNSEL AND CHIEF COMPLIANCE OFFICER Arden Phillips
Arden has extensive experience advising Senior Corporate Executive Teams and Boards of Directors of small businesses and the Fortune 200 through proactive and positive participation in critical business discussions.
Arden brings this seasoned leadership perspective in contributing broadly to Tahzoo’s strategic, operational objectives and provides legal advice to business unit executives, assisting them in risk assessment and mitigation. Arden also has served on several non-profit boards, including the DC Special Olympics, and has authored several articles on securities law and corporate governance.
MANAGING DIRECTOR, STUDIOS Don Low
After having built and owned two Seattle-based digital agencies, and with client-side gigs as CMO for Apex Learning and Regence/TaylorWell, Don took up residence at Tahzoo to build Tahzoo Studios and encourage clients to think more creatively about the digital products and services they envision.
In his career, Don has had the privileged of managing notable clients – Microsoft, Pike Place Market, Overlake Hospital, Starbucks, Cedars Sinai Hospital, Sodexo and HR Block.
“We’ve worked diligently over the last four years to build a full-service digital agency within Tahzoo. I’m so proud of the Content Strategists, UX Designers, Marketing Strategists and Art Directors who make it happen for our clients every day. I’m also grateful for the Engineers and Developers in Tahzoo Labs who so brilliantly brought to life, just about anything we can imagine. When you build an agency that helps product owners create something completely new, you have to have people who are comfortable in the mess. Wading through the swamp to turn it into fertile farmland. This group has mastered a level of collaborative Design Thinking, expressed early in wires and clickable prototypes, then realized as actionable pilots and new product launches. I couldn’t be more proud of what we accomplish for our clients every day”. Don splits his time between Seattle and the OC, finding time to do music, cooking, gardening and cycling. He’s the proud father of 3 children; Deidre, Connor and Lucy Low.
VP, TECHNOLOGY Dara Keo
Dara leads the Tahzoo Labs team with warmth and insight. His calm, supportive demeanor has made him a Tahzoo favorite since he started here as a Technical Architect well over 10 years ago. There’s hardly anything you can ask Dara about technology for which he doesn’t have a learned, measured response.
His education at the University of Massachusetts and Virginia Commonwealth University prepared him well for his stint at Capital One, where he quickly gained respect as a Lead Web Designer. His deep appreciation for UX is a superpower and connects the web development process from UX conception through deployment and beyond.
When he’s not managing all aspects of the Labs business and meeting the needs of our clients, he’s spending time with his beautiful, young family.
We are a diverse group of experience design professionals who can do it all.Join the Team!
WHERE WE COME FROM
THE TAHZOO STORY
Tahzoo is a company of smart, happy people who are passionate about personalizing the relationships between brands and their customers. You will enjoy working with us. We will enjoy working with you. Together, we will do great things.
In 2010, Brad Heidemann sat in a warm, cozy Starbucks in Bethesda, Maryland, contemplating the next phase of his life, enjoying a nice cup of coffee and some free wifi. As he sat there, thinking about the company he wanted to start, he was drawing upon a deep personal history with customer experience. He started his career at the ultimate customer service company, Nordstrom. Nordstrom didn’t just promise incredible customer service, it delivered, too.
In those days, Nordstrom’s reputation preceded it. People actually talked about Nordstrom and their remarkable customer service. That was their “customer experience.” His next career move was to Microsoft where he learned the art of the large-scale digital integration and the power of data to find needles in haystacks. Combined with the advent of the Internet, there came a gigantic shift in how we communicated. Computers became extensions of our personal identities. Tahzoo is a blend of all three—the Starbucks experience, Nordstrom’s customer service and Microsoft’s digital and technological acumen.